1

too many persons in a room

I have had several guests that arrived at my hotel with a reservation from Booking that was for more persons than the room was limited for. That started this year. As usual there is nobody available at booking to answer on such issues by telephone.

How can this issue be solved

3 Replies
22 Views

10
M Adamopoulou

Hi!

You can report guest as a misconduct.

Maybe this will suit you.

Wish you well.

+2
1 month ago
1
Wiersma Meindert

Sorry, but the guest did not misbehave, it was a mistake of Booking.com. The room was limited to 3 persons and booking accepted a reservation for 4 persons. Finally it was up to us to solve this problem with the guest, as Booking.com could not be reached.

1 month ago
10
M Adamopoulou

Oh! I see!!! 

How did this happen???

Have you checked your settings and policies???

 

+2
1 month ago