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Top management needs to revisit scoring system

I want the decision maker for booking.com or Priceline to re-evaluate the scoring system for reviews and return to using the science of math. My most recent review from a guest gives us two 7.5, and four 10.0, and he left no comments. The mathematical average is 8.333. For reasons I don't know, he gave us an overall rating of 5.0 so future guests do not see his scoring and only see Booking.com's rating of "Fair". Maybe he meant to give us a 5.0 out of 5.0, not 5.0 out of 10.0?

4 Replies
30 Views

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Sharonpowney

See one of the Featured discussions regarding this topic and add your issue onto that.

Stopped being an Average quite a while ago.

1 month ago
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Georgetown Mou…

I know it happened a while ago. Top management can see this and revisit the decision. 

1 month ago
9
Sharonpowney

But top management aren't listening.  So you need to add your views onto the Featured discussion.

1 month ago