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1

Transfer of booking request yesterday

We said yes - we'll do that for free. So what's happened to it? Since you now aren't doing web chat how the heck do I get any support for this? The room is free at the moment for where they've asked to move too but what if it fills? 

 

What am I supposed to do with an organisation that increasing is trying to hide from it's own customers?


11
BrookAve

 

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Abbotsleigh of…

So that's having to select a specific seven [SEVEN!] options correctly to get to where I need to be. But those options are not obvious, they are not a sensible progression and have no prima-facie logic. Which is what I mean about obfuscating your response options.

Up until choice 3 you have a relatively logical progression and at that point you should have gone straight to the options available. "Account", "Other" ... are not immediately obvious progressions (even with sub-texts) 

1
Abbotsleigh of…

We have been with Booking.com for years. Every year you reduce the options available and the ease of their enaction for contacting you when necessary. For a company that blurts out again and again how partner focused you are, time and again you make it harder for us to contact you. 

11
BrookAve

agreed

 there are several UX/UI things I would change, and considering the amount of time  I and others have pointed things out, months ago, I would have fixed it all, already.