1
Transfer of booking request yesterday
We said yes - we'll do that for free. So what's happened to it? Since you now aren't doing web chat how the heck do I get any support for this? The room is free at the moment for where they've asked to move too but what if it fills?
What am I supposed to do with an organisation that increasing is trying to hide from it's own customers?
Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us
So that's having to select a specific seven [SEVEN!] options correctly to get to where I need to be. But those options are not obvious, they are not a sensible progression and have no prima-facie logic. Which is what I mean about obfuscating your response options.
Up until choice 3 you have a relatively logical progression and at that point you should have gone straight to the options available. "Account", "Other" ... are not immediately obvious progressions (even with sub-texts)
We have been with Booking.com for years. Every year you reduce the options available and the ease of their enaction for contacting you when necessary. For a company that blurts out again and again how partner focused you are, time and again you make it harder for us to contact you.
agreed
there are several UX/UI things I would change, and considering the amount of time I and others have pointed things out, months ago, I would have fixed it all, already.