Traveller Review Awards 2020
Today we recieved an email from Booking.com entitled "The Monthly Edit : January's round-up of news, tips and discussions".
As part of that email, there was a link spotlighting the Traveller Review Awards 2020.
When you clicked on the link, the Webpage that opened showed a supposed property called The Grand Hotel and proudly emblazoned a Score of 8 on it's Award Decal.
Is this a subtle hint from Booking.com that hard earned Scores over the last 2 years maintaining an average Review Score of 9.9 out of 10 will eventually count for nothing.
In the 3 Months since their new Review Scoring System has been trialled, our 9.9 out of 10 has now slipped to a 9.7 out of 10.
No one at Booking.com that we have spoken to, whetyher it be in Guest Services, or Partner Services, has a good word to say about the new ratings sytem, as they are all being lambasted by Motelliers and Hotelliers screaming loudly about the failings of the new System.
How can Booking.com stand by and watch what was a fair and honest Review System go to the dogs.
In 2 Years time, the Top Review Score on Booking.com will be an 8.something out of 10, as all the scores from the old review system fall away after 24 Months.
Is this really where you want your Review Scores to go to Booking.com?
Your Reviews will soon be as irrelevant as those posted on a Google Business Listing, whereby anyone even passing your Motel/Hotel is reminded by Google to leave a review of this Property. (Whether they have been here or just passed by in a car on their way to somewhere else.)
Change back to your old Review System, scrap this "Trial", Average Out all the Individual Category Scores left by Guests during this Trial, and give us our rightful Review Scores.
We have worked hard for them, and we damned well deserve it.
If you agree with this, help let Booking.com know how Motelliers/Hotelliers are feeling by joining in this feed, and also by emailing Pepijn Rijvers, Senior Vice President of Accommodation, Booking.com in Holland.
One88 on Commerce Motel, Whakatane, New Zealand.