Trends impacting the effectivenss of Booking.com
I have been with booking.com for quite a number of years and have raised issues previously around bookings and how payments are taken.
I have lost a number of bookings due to incorrect cvc codes been given out. Des anyone else suffer from this issue?
Today I had a booking from a guest, but its not a booking just more or less wanting to make a booking and hold it until they find something else. I have requested they cancel the booking but will they? Previously the history has been that they dont. I am really disappointed with booking.com and how they respond to there partners. Why do we pay 15% when there is no help with reservations which have false credit card numbers taken? Why can booking.com no take the money for partners the way Air BnB do?
Expedia by the way have announced they are reducing commison rates, I know they have done this for some of my other properties.
Interested in your views.
It will be interesting to see if booking.com answer my queries with some practical advise and help. Like we will collect the money from guests for you.
Regards and thanks