Morning all. I can take criticism, but when i get an anonymous review, by a US traveller with children, and no children have stayed here for ages that is strange, to say the least. Furthermore, i have had just 3 bookings this year; two left lovely written comments, and one gave me a 10. My score is/was top for a villa on the island, so i am at a loss as to how this guest found so much to complain about when my average is 9.7? It ran out at a paltry 6.0, with cleanliness a 5, which is nonsense, especially with COVID and 2.5 for value for money, when i have been told i dont charge enough? It has really knocked me, especially when they had an apartment and pool to themselves. I am at a loss. Look forward to some sound advice. Thanks.