Unfair Treatment meeted out
We have been associated with booking.com for more than 3 years. Our properties have a 9.6 guest rating. A few months ago we were pleasantly surprised to receive a fraud notice claiming we have committed some fraud and have to pay some amounts. There has never been any delay in paying commission to booking.com nor have we indulged in any practices as claimed. The investigation they carried out is supposed to be top secret and no details are being devulged about the process. We contacted the local country office and explained our case and received a patient hearing but no headway has been made to withdraw the debit notes issued to us. Since the claim made by booking.com was about guests being convinced to cancel and book directly we conducted an investigation of our own which threw light on 3 new properties in our area having a similar name and were allowed on the booking.com platform. Our suspicions of these properties being contacted by our guests was conveyed to booking.com. In protest we have closed our properties on booking.com and are awaiting replies to requests made to the local country office to resolve the matter. Has anyone faced a similar problem? And if so how do we go about getting booking.com to respond instead of treating their partners this way?