My few guests selecting unhappy face and writing - "nothing was wrong. All my stay was exellent"
But computer system does not read the message and count selected unhappy face as 'Unhappy negative " message.
Then score goes down.
Can we request BDC to make at least note: " Don't select unhappy face if nothing wrong"
And if that happens, can We get some help to manually adjust this rating.
I hope many of you agree that it is issue with the scoring.