UNPLEASANT MESSAGES VIA THE EXTRANET
Has anyone received the following e-mail, (which I have to say is completely unsubstantiated), no reference no. guest name or original date of visit resulting in a reckless accusation made by the sender as usual acting without thinking or getting seeking the relative evidence that would allow such accusations.
I know exactly how to handle change of date requests and only do them after consulting and on the instruction of the guest. Contrary to what they print the change of date facility has always been available on the B.Com guest booking confirmation.
Contacted account manager - waste of time - think they pluck these job titles out of thin air as they certainly don't take any kind of ownership
If anyone has received such an e-mail would love to hear how they have handled it
15 May 2020 - 14:15:18
We would like to inform you that an official warning has been issued to your property because of the following:
- you have modified dates without prior agreement with your Guest
This activity is not in line with our values and it is not what we expect from our partners.
This letter serves as an official warning and we will closely monitor your property’s performance. If any further unacceptable activity is detected, the functionality of modifying dates may no longer be available to you, your property’s listing on Booking.com might be suspended or permanently closed without a possibility to be reopened. We strongly advise you to take the necessary measures to ensure that your conduct is not in breach of any of your contractual obligations with Booking.com.
If you require more information on how to best use this new feature please follow the link below:
We value our business relationship and hope that we can continue to have a successful partnership.
If you have any questions, kindly contact us via your extranet inbox.
This is an unmonitored email address, please do not respond directly to this email.
Fraud & Abuse Team
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