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1

Useless

I had a booking, i asked b.com around 10am to move it to another apartment i have, the guest agreed by the way, 4 hours later after i called b.com, i call again because it still wasn't done. I also have a third apartment i needed open as i finally got a touristic license (mentioned both times to b.com) it wasn't opened. 10 hours later i get a booking around the same dates in the apartment i want it moved to, so again they did not move it. I call again, so 24 hrs in total has passed, i explain all over again with a new problem saying i can house both and to make changes, nothing was done, i call again a few hours later repeating myself to receive an email stating i said i cannot accommodate them to which i replied i can telling them they are useless. I call again, still repeating myself to be told it will be done in 15 mins, hours went by to see that both have been cancelled and i will be charged... COULD SOMEONE PLEASE TELL ME HOW STUPID AND INCOMPETENT STAFF AT B.COM ARE AND WHAT CAN BE DONE, PLUS HOW I GET THEM TO GIVE ME WHAT I HAVE LOST IN REVENUE PLEASE???


11
BrookAve

hi

 

1. in what country did you call BdC support?

 

2. remember there are multiple teams that make up BdC support  across different countries/regions, and time of day determines which one you end up talking to.

 

3. i would ring them ask for it to be done while you are on the phone, and you will hold until it is completed.

 

Kind Regards