Verificacion approval missing since 9 months - no response by booking.com
I am offering my apartment since January 2019 and have an overall score of 10 points from 8 guests. However, booking.com is not able to verify my address. The problem is, that my apartment is located in Paraguay and receiving letters are very complicated - I do not received any letter so far (yes, the address is correct and I ask the system 4 times to send me the verification letter). I learned from booking.com Germany that I need to call Argentina and they can do an alternative valuation via video or verify me via airbnb, where I am a superhost. However, I have called more than 20 times the Argentina and US in order to get the valuation. I only hear, sorry for the problem, we will handle it as soon as possible.... In addition, I have sent more than 10 times emails via extranet and just received one single reply from booking.com. Sorry for the problem etc. Nothing changed so far - very frustrating. However, nobody (I do not have a contact person or a special contact number) is responsible for this issue. I need the valuation, because I received several times fake bookings from China and I would like to have a partial pre-payment in order to avoid fake bookings. I have never dealt with such an unprofessional platform before...
Can anybody help me please?