We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



virtual tour

I would like to offer a virtual tour to my appartment. Will this be possible? How is it possible? PS: I find it really annoying that I can't get in touch with you through email or over the phone!

3 Replies



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi Lukas Brunbauer


1.Phone Number  As per the Partner Help section and contact Us on footer of every page, there is public and partner only contact options.

My guide in the signature below has my visual guide for finding the Partner  Support aka BdC Support, phone number for you.



2. Virtual Tours 

While its not a feature on Extranet, you can install youtube or whatsapp on your phone and do a walk though, then when you get a booking send it to them via whats app.


Also save it to your YouTube channel as unlisted and just use the direct links to place them into message templates and Fine Print (if fine print allows it).



Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

16 days ago
Lukas Brunbauer

thank you very much Brooke for the swift reply to my request. The contacting over the phone still is too complicated. I would expect a national phone-number to call and being able to talk about my topic with a real person...

Also the virtual tour aspect is not something I want to offer post-booking but as a teaser. The local service alike Craigslist offers 360° tour-view for any realties if you have the visuals.

Thank you however once again for taking the time to respond my question(s).

16 days ago