We have temporarily disabled the non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know.
Hi all, when will this change, in the two months since we started using booking.com we have had 8 cancellations and 3 no shows, of which all of them we received zero payment, which is highly unfair on us when we only have 4 rooms to offer. I have set our policies as non refundable as we are getting a lot of time wasters. I can also see that other hotels etc in our area have the non refundable prompt on their listing and we don't. I spoke to someone at booking.com about this and they said after a certain number of bookings are received and one payment/invoice of theirs is paid it will be lifted. I have already paid one and have had over 15 bookings now and still this prompt remains in place. It is incredibly unfair on us as a business as we also have direct booking on our website which is synced with booking.com which in turn means that any time wasters who cancel on the day or the day before we are unable to open it up to allow other guests to book. How do I deal with this, in effect booking.com is ignoring my policy of non refundable on no shows and cancellations, which is wrong. Thanks for any tips.