Weird email about a no show
A 'no show' entered as a no show next morning tried to contact the guest but didn't respond to my messages, name had included address in name, I did a search for this but no road of that name. A little while later had a this booking has been cancelled message (as per normal). Now was settled down to enjoy my evening (as have nice guests who communciated well arrived) in and had the following message, unless the guest lied to them I really don't know what they are on about.
Hi Txxxxx, We are contacting you about David, reservation 9999999999 You informed us that this guest was a No-Show in your Extranet. The guest has since been in touch with us and let us know that the booking was cancelled directly by your property. If a guest contacts you directly to cancel a booking in the future, please refer them to the Booking.com website. Alternatively, you can direct them to our Customer Service team. If you have any questions, we are here for you.