Why does Booking.com have a NON-REFUNDABLE policy, but calls EACH time to ask me to REFUND cancellations ???
I am getting sick and tired of being called by Booking.com EACH time a guest asks to cancel a non-refundable reservation, and being asked to give them a full refund.
The question is: why does Booking.com offer a NON-REFUNDABLE rate, but pressures the host EACH time to issue a FULL REFUND?
If Booking.com has so much empathy toward the guest canceling a non-refundable rate, why don't they give the money back themselves to the guest, and honor the host non-refundable policy?
I was under the impression the non-refundable rate would protect the host, but Booking.com lets the guest knows that it is up to the host whether they will issue a refund or not. If Booking.com announces that option to the guest, what is the point to have a non-refundable policy that actually becomes optionally refundable at the host discretion?