Why the hotel have to accept the Force cancellation with full refund from Booking.com or other agent?
I don't see the benefits that why the hotel have to accept the Force cancellation with full refund from Booking.com or other agent?
As the hotel can offer many alternative choice for guest such as FREE AMENDMENT without penalty charge. And 90% of our guest understand and accept this offer.
Then why the hotel have to accept auto cancel with full refund that Booking.com set up and force the hotel to accept.
I really do not understand and it make me feel that Booking.com does not care about their partner in this difficult time.
Yes Booking.com offer easy way to their guest but that guest might not booked our hotel again in future but ofcourse they still make a booking via Booking.com. So hotel loss, Booking.com win.
Why Booking.com does not have win-win policy???