Please cancel this booking, the guests contacted me on the day before arrival and requested cancellation due to illness to which I agreed they want to rebook September 5th-7th. I have explained that they should cancel themselves but to no avail.

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Sharonpowney 3 years ago


  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest o receive email with action to confirm

They have to confirm, you cannot do this