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*** has 3 rooms booked for 8-31-2020. unfortunatley she is no longer welcome at our hotel as during her last visit she smoked marijuanna in the room. please cancel these reservations.
*** has 3 rooms booked for 8-31-2020. unfortunatley she is no longer welcome at our hotel as during her last visit she smoked marijuanna in the room. please cancel these reservations.
You have posted this on the partner forum so we are not able to help with cancelling a booking. Contact the booking.com help team using Inbox icon on Extranet.
Hi Ionia Motel
When you have a guest you want to blacklist you should always open the detail page for the original booking and report guest , there is then an option to block them from future bookings.
No one will see this and do it for you.
For now reach out to BdC Support team to deal with this.