The 10% discount you impose on my bookings

Booking.com give a 10% discount when there is a booking for 2 people sharing the same guest bedroom

I do not want to give this discount. 

BrookAve 2 years ago


Hi Jane,


This sounds like either:

  • Promotions - Mobile Rate 10% - Enabled
  • Genius  - 10% enabled 


Check those in the Extranet or contact Partner Support



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox