255 Reubens Branch Rd

I had a double booking. The reservation has been cancelled but I need to refund the travelers money. How do I do so?

BrookAve 3 years ago


Hi Paula Chance


As you have not said how you are set up for payments we can only guess.

Your partner profile is missing the property listing URL Iink for us to review.

Help us help you by completing that  task. See guide below.


Assuming you mean the second booking has agreed to cancel, then if they prepaid via booking.com, then you just open the reservation details page and click

Request to Cancel, and choose option2.




Kind regards


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