About my income in my property

Hello good evening,i would like to ask when i can get the payment of my guest that who do booking reservation using there credit card?they do reservation this month using there credit card

BrookAve 2 years ago


Hi Leah,


So lets break it down and make sure we are on the same page and you are actually properly setup for this..


  1. Guest is not paying you directly, prepaid nor on arrival.
  2. Guest is paying BdC on time of placing reservation.
  3. You have signed up for BdC Online Payments ,  right???



If using BdC Online Payments, are you setup for charging VCC/CC with a 3rd party payment gateway service provider??


sumup, square, izettle, stripe, payrexx, etc..



Reminder you cannot post actions requests or any action request on here.



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  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


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