access to my customers' credit card for Gite familial Fouga

I thought the pb had been solved I have access to all my properties on your site minus apparently Gite familial Fouga

I cannot accept this situation any longer as I live in Corsica and my house is in the Pyrenees near Spain..

Monicadisorbo 1 year ago

I insist as for  both houses in the mountain  I have access to my customers' credit card and the  Gite family Fouga is the booking of these 2  houses together .

thank you for an urgent solution

Profile picture for user Janita - Account Advisor j
Janita - Accou… 1 year ago

Hi Monicadisorbo, 

Thank you for reaching out. 

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.