l
1
Leilana Ronquillio

Adding User to Extranet and Cancelling a Reservation

I can’t seem to get to my account information and none of my info shows up to add user. 

I also have a reservation that I need to cancel as the unit will not be available and I have not found a suitable unit to replace it with for them. I have communicated for some time about this issue. Can just cancel the transaction in my futurestay account ? 

b
11
BrookAve 2 years ago

 

Hi Brenda,

 

1. Extranet  > top right menus, 1st menu is account menu.

2. Cancelling Reservations - cannot be done here.

 

whats futurestay?  are you using a channel manager tool to list on more than one OTA?

 

 

Simply report to BdC Partner Support , see below 3 methods.

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

 

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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