Additionnal fees

Hi everyone,


I put some extra fees (bed linen and cleaning) and I am wondering if my guest paid it or not on while booking on booking.com. 

My last guest booked today and it does not seem they paid the additional fees. Is it because I changed the policies yesterday.

Thank you  for the answers

BrookAve 2 years ago


Open their reservation details page and scroll down click on the room and payment info to expand and see the breakdown.


if you had an additional fee , any set at the time they booked, then it will be the and if they paid BdC at time of booking then yes they paid.


Kind Regards.



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
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  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

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