I recently joined Booking.com - 2 wks ago - I have two rooms available for let at £75.00 per night. I recently took a booking for 2 nights and Booking.com took a payment for £130.00 after commission this leaves me with £110 for 2 nights this is not economical for me and resulted in my loss of the booking. The customer said they were a genius member and was entitled to discount. Sorry not at my b n b you aren't. Why is this ? The online pricing is clearly stated at £75.00 per room per night
If this is common practice then i will be cancelling my account with Booking.com. I find their intranet almost impossible to work with, not too mention the calendar which is almost impossible, and to call them takes approx 20-30 mins to answer. Not a good experience at all so far sadly
There is a Genius program that allows Genius members to get a 20% discount. It may be that you opted in to this or even that you were automatically opted in. There is currently a Genius promotion where almost anyone becomes a Genius member to get a 20% discount.
Top opt out of Genius, log in to your extranet and go to Opportunities > Genius Partner Program and Suspend your Genius discount
Thanks for you're prompt response.
I have already checked this and I am not on the Genius promotion as I am not eligible.. . . .!!!
Try using the guest version of BDC. Book the same type of stay, see if you can find where this 14% discount is coming in.
Check your promotions section to if anything is active there.
Message the support department as well, tell them your concerns and hopefully they will come back with the reason that's alluding you.
Hmmmm ..... Do you have a Genius Trial running?
On July 8th, I had an email from Booking.com, copied below. I did express concern in this community that many owners would be automatically opted in without realising it, and earn less money than they expected .....
"Dear Partner, Great news! In September, you'll be taking part in a marketing campaign called ‘Genius Week’ which will be seen by the millions of visitors that land on Booking.com What does this mean for you? This campaign is all about driving more customers your way and raising awareness of the Genius programme. You can expect to see an increase in visibility, bookings and revenue. How does it work? During the dates of the campaign, non-Genius customers will be able to join the programme, and our current Genius members will be bumped up to Genius Level 2, for one week only. We'll be running a small test in July In July, we’ll be running a smaller test in preparation for Genius Week as we want to make sure that everything goes to plan, helping you benefit from the campaign later in the year. This will only available for a tiny portion of our audience, so you may see an increase in bookings during that time. Don't want to take part? Then don’t worry - you can opt yourself out of the campaign! Click find out more below for more information about Genius Week. "
No, I'm not it says I'm not eligible - presumably because i have only been on for a short time. But who knows . . . ? I find their website a nightmare to navigate and the calendar very confusing It wont work with my mobile as when i log on to my mobile account it tells me no such account exists and to set up another account. The calendar on my laptop will not sync with my phone so have to replicate it twice. Think i will bin it - cant afford to waste anymore time with them. Only got a small two bed room cottage not a multi room hotel which this is clearly geared up for.
Thanks for youre help