Frustrating, but you cannot cancel a booking yourself. Your request to cancel goes to the guest who has to do it for you.
When I have needed to cancel a booking I tend to spend some time investigating some alternative accommodation that is comparable on facilities and price. Then you can go back to guest with an option and it doesn't seem so bad to them.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Frustrating, but you cannot cancel a booking yourself. Your request to cancel goes to the guest who has to do it for you.
When I have needed to cancel a booking I tend to spend some time investigating some alternative accommodation that is comparable on facilities and price. Then you can go back to guest with an option and it doesn't seem so bad to them.
I sorted it out thanks