Anyone having trouble with charging their Virtual cards?
Hello, Is anyone else having trouble charging their virtual cards???
We are unable to charge our activated virtual cards for today and yesterday.
After numerous emails yesterday, asking us to provide details and screenshots we were told to contact our card provider.
We have called them and there is no issue their end.
Our POS provider did mentioned they had had numerous calls from booking.com partners saying the virtual cards are not working so clearly the issue is with booking.com.
When trying to charge our system says 'Needs customer 3DS verification' which is usually a security issue with actual living peoples cards, not a virtual card.
Obviously after hours of my time, booking.com have apparently escalated the matter...need to wait 48 hrs for response, but likely they won't respond if previous problems are anything to go by.
Either way they have our money and already have their commission
hmm that does sound odd.
that message would mean the guest card is what is stored not a BdC issued VCC, so that means usually the guest has to provide a extra code due to the new SCA2 requirements.
I would contact the guest first.
contact partner support, see 3 method below
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
There are no guest cards stored...just the virtual cards which has been checked against the extranet and all of them are correct...hence the problem...certainly not a guest problem
The problem lies with booking.com. I have had problems with charging guests VCC since 1st of july. Keep calling them and sending messages but nothing has been fixed yet. I have gotten told the same as you "please wait 48 hours for a response" since 5th of July....
Anyone wonder if life would be much easier if we all just cancelled Booking all together!