Anyone having trouble with charging their Virtual cards?
Hello, Is anyone else having trouble charging their virtual cards???
We are unable to charge our activated virtual cards for today and yesterday.
After numerous emails yesterday, asking us to provide details and screenshots we were told to contact our card provider.
We have called them and there is no issue their end.
Our POS provider did mentioned they had had numerous calls from booking.com partners saying the virtual cards are not working so clearly the issue is with booking.com.
When trying to charge our system says 'Needs customer 3DS verification' which is usually a security issue with actual living peoples cards, not a virtual card.
Obviously after hours of my time, booking.com have apparently escalated the matter...need to wait 48 hrs for response, but likely they won't respond if previous problems are anything to go by.
Either way they have our money and already have their commission