Automated booking acceptance is creating duplicate bookings
A week ago (mid June) I received and automated booking acceptance for my property, which covered the same dates as an exiting automated acceptance made in January.
It has taken a week to correct this, and get booking.com to accept responsibility. I have spent several hours on the phone on this.
This booking was cancelled *by the client* 2.5 hour ago. 30 minutes later, I got another one for exactly the same dates from a different name. Both are shown as in Russia.
My property is a single apartment, sold as one unit (so one "room"). The booking diary for the relevant period shows "rooms to sell 1" and "net booked 2".
So far, no-one at booking.com has explained what is going on, but I'm getting pretty fed up.