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The available balance on the virtual card shows zero instead of the amount of the hotelroom

I always charge the virtual amount when the guest arrives or leaves the hotel.

But for this booking, it the available balance is showing zero.

Who can help me what went wrong ? 

Best regards

B&B Ask Lily

Belgium


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ExinC_GM 2 months ago

IT MIGHT HAVE BEEN CHARGED ALREADY. SHARE THE SCREENSHOT OF IT WHILE HIDING THE VC NUMBER AND EXP.