Bank account

If anyone can help me with this would be very grateful 

I have a caravan in France , it has been let out a few times and booking.com have taken the payments 

I can’t add my Iban number because it’s an English account I don’t have a French account 

I’m getting nowhere with help from booking.com 

I don’t have a credit card but I’ve read about vccs 

apart from going to France to open an account which maybe difficult under present circumstances and I don’t have a permanent residency in France I’m snookered 

can anyone guide/resolve these issues ?  thanks rab