Banking error message.

Hi guys,

For a month now we have had a banking error message which means we are not receiving payments   I have contacted the bank and there are no issues also.my wages get paid into the account with the same method and they have no problems.  We tried to update banking details but it says that there are no changes.  This is a massive worry for us as we have people.to pay aswell.  Has anyone else got this problem or.know how long it takes to resolve and how to resolve it?  They are happy to take the commission off it though.  We dont want to stop using booking.com or change payment method.