Booking Cancellation

Hello Dear Booking Team,
I'm messaging about the reservation under the name of *** *** for 2 rooms which the check-in date 14.07.21 check out date 15.07.21 . This guest requested to cancel his reservation by sending us a message. We replied that he should contact with Booking Customer Center if it is possible or not to cancel the booking and refund the payment. Although it was a pre-payment reservation we would like to cancel the reservation without any commission to provide guest satisfaction. Their flights has been cancelled. Can i kindly ask that is it possible for you to cancel reservation by refunding guest? If yes,  we are not charging the amount from the virtual credit card that you attached to reservation. If you can not cancel it we will be charging the reservation amount.
Please inform us about the issue.
We will be waiting for your response.
Thanks from now, and have a good day.
Ibis Alsancak Reservation Team

BrookAve 2 years ago


nope NOT the booking team , hint its called Partner hub! :)


gues should either click onthe reservation and then cancel to start process or contacty CS for guests on main website.


worst case if they dont bother or moan, you click Request cancel on their details page, right pane to start the process.






contact partner support, see method 3 below - public main lines


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox