Booking commission


Could you please provide information for us about the reservation status. We have the case of two reservations being with status OK meanwhile the guests have not been at our hotel. So the booking commission was invoiced for us. What are the possibilities for us to not pay the invoice. If not what can be the other ways to avoid such cases?


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M Adamopoulou 2 years ago


Since this is only a Partner Community you have to resend your message request through your inbox tab directly to BDC.


Wish you well.

Hotel Rubis 2 years ago

Thank you very much for the orientation.


Best regards

BrookAve 2 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Hotel Rubis


This sounds like a No-Show booking and you failed to mark it so on day two after  check-in date.


Depending on how long ago that was, 

You can simply use the Finance Menu > Reservations , and tick the box for that one to Dispute it and update its status.


Or a  simple message BdC Support with the reference and why it should be marked No Show.



Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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Hotel Rubis 2 years ago

Thank you so much for your help.

We shall use all the suggestions mention above to have a contact with Finance department.

Best regards,

May stay safe and sound!