Booking did not collect from guests as agreed
IF YOU ARE NEW PLEASE READ THIS BEFORE PROCEEDING BEFORE YOU LOSE AS MUCH AS I HAVE!
I have 4 properties listed with booking, set up for booking to collect. 3 of the 4 were going fine. I received my 1st reservation on the 4th but no payment. I contacted booking and told it would be coming. I get 2 more reservations and by the end of the month found they werent paid either. I get a 4th last minute I didnt know about until guest called for door code. Quickly checked my calendar, saw it blocked so gave it to her. On checking my email I have one from booking saying her credit card details weren't given, payment to be arranged at property. I call booking and told told I have to collect, my property doesnt meet the criteria for them to collect but they could not tell me what criteria, I contact guest who says she paid booking. After many calls I put her on 1 phone, booking on another and booking told her she needed to pay me cash. She didnt have enough so I took what she had. Obviously, this is why I wasnt paid for my other 3 reservations. Booking told me to contact those guests and try to collect. Only 1 responded who also thought she had paid booking. To date Ive received nothing on the $2500 in reservations. If not bad enough this last minute guest turned out to be an addict tht stole $2000 worth of my things so Im out $4500.00.
Ive tried to remove my listing but cant due to booking wanting me to pay the commission on the reservations I wasnt paid for.