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Booking does not pay for a long time, the support service does not work
Tell me what to do? This situation is repeated for the second time. I have an apartment in Spain, booking has not transferred my money to me for several months and numerous calls to the support service do not give any result. How do I proceed?
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
Hi Sergey
Unfortunately not a lot we can advise other than keep after BdC Support team at least weekly.
I suspect the root cause is something you are not aware of. This tends to be the case alot of the time, i.e. a misunderstanding.
Have you checked and reconciled the info under finance > Docs & invoices along with Reservation statements. ?
Are you actually signed up for Payments By Booking?
Kind Regards,
Be Safe, Be Well
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Hi Sergei,
Sorry to hear about your payment struggles...
I also believe you have to contact BDC again and again...
Support team in Athens is excellent!!!
Hi Sergey
Have you had payments yet? I am having the same problem - no payments since june - and calling every week - cant get to credit control at all - keep being told someone will call me and they never do!
kind regards
Tracey
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I am having the same problem have made contact with them multiple times i have outstanding payments for 3 months. Saying Covid is the problem. What about bills that I have to pay. Should not take 3 months to process money that is mine.