Booking does not pay for a long time, the support service does not work

Tell me what to do?  This situation is repeated for the second time.  I have an apartment in Spain, booking has not transferred my money to me for several months and numerous calls to the support service do not give any result.  How do I proceed?

BrookAve 2 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi Sergey


Unfortunately not a lot we can advise other than keep after BdC Support team at least weekly.


I suspect the root cause is something you are not aware of.  This tends to be the case alot of the time, i.e. a misunderstanding.


Have you checked and reconciled the info under finance > Docs & invoices along with Reservation statements. ?


Are you actually signed up for Payments By Booking?


Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 2 years ago

Hi Sergei,

Sorry to hear about your payment struggles...

I also believe you have to contact BDC again and again...


Support team in Athens is excellent!!!

Tracey Hubbuck 2 years ago

Hi Sergey


Have you had payments yet? I am having the same problem - no payments since june - and calling every week - cant get to credit control at all - keep being told someone will call me and they never do!


kind regards



Tania Turnbull 2 years ago

I am having the same problem have made contact with them multiple times i have outstanding payments for 3 months.  Saying Covid is the problem.  What about bills that I have to pay.  Should not take 3 months to process money that is mine.