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Booking nr ***
Hello,
we have received your message about booking nr ***. Could you check this reservation again, because the guest paid with a virtual card, we withdrew the money, based on our policy, but the guest did not show up at the facility. Not on August 16, nor a day later.
Best regards,
recepcion,
Liliana Klinchuk
What are your policies? If they are that if a guest NO SHOWS then they will be charged the full amount so you keep all the money, if you only charge the first night then you must refund the remaining balance back to the virtual card