You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
Message the guest first to say you are cancelling and that they will receive notification that requires then to click accept in order for full refund to be processed by BdC
Wait for guest to do so, then reservation status updates to cancelled
Kind Regards
PS : please take the time to complete your profile and add the property listing link
The payment statement between 4 Dec. - 28 Dec. does not summarize the booking balance for all 4 numbers. 2148361417,3950398309, 2852789183, 2762431417 and 29
The payment statement between 4 Dec. - 28 Dec. does not summarize the booking balance for all 4 numbers. 2148361417,3950398309, 2852789183, 2762431417 and 29
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Kind Regards
PS : please take the time to complete your profile and add the property listing link
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods