The Booking.com "Cash on arrival" security deposit
I have been dipping a toe in the water on BDC for several weeks. I have received 4 bookings so far (I put my prices high). Have 6 active units.
Of those 4, 3 requested early checkin/late checkout. Need to learn to manage that
The ANNOYING THING, is that 2 of the 4 scratched up a couple pieces of wood furniture and 1 left a water stain on a wood sidetable. Also, one left significant blood stains in a brand new king bedsheet.
1) I am contemplating perhaps a $100 security deposit on arrival, as this seems the only way to do it on BDC. Just to suppress the desire of guests to leave this kind of unpleasant damage.
Does this greatly reduce bookings? Do guests get annoyed having to pay cash upon arrival? Pros/cons?
2) I am using BDC to collect payments, as my understanding is that only they can collect the payment before arrival. That if I collect to my own card processor, I cannot do so until arrival.
What do you do?