Booking.com change of date flaw
Watch out. I had a customer made a booking from the 4th -5th February 2023 and half an hour before checkout request a change of date for the following day.
Date and time of message Sun, 5 Feb at 09:26
This is the reply I got from booking.com
Booking number: 2718431076
Old dates: Sat 4 Feb 2023Sun 5 Feb 2023£89.10
New dates: Sun 5 Feb 2023Mon 6 Feb 2023£89.10
Message from the guest:
I’d like to request a date change for this booking. My previous dates were 4 Feb 2023 to 5 Feb 2023 - I’d now like to stay from 5 Feb 2023 to 6 Feb 2023. The price will change from £89.10 to £89.10. Before you confirm, please make sure you have availability and prices for the dates requested.
How would you like to proceed?
Approving a change of dates means your guest will keep their booking. You won't have to deal with a cancellation.
Reply to this request
Can any bright person see what is happening here. How can you request a change of date when you have already spent a night at the property and the original first day of first booking has already passed
I told the guest to make a fresh booking for an extra night, not getting a free night in my accommodation. I work to hard for that.
Booking.com is also loosing money.