Booking.Com Contacting Guests on My Behalf

How do I stop Booking.Com contacting my guests stating that a card pre-authorisation has taken place and signing the message from my establishment. I do not even allow card payments through Booking.Com so apart from causing a lot of confusion it is plainly wrong to do this.

BrookAve 2 years ago


ambiguous and may actually be a misunderstanding of how thongs work


contact PS team per below options



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox