Just to be 100% clear BdC did not cause the double booking.
Your calendar settings and configuration along with listing on more than one OTA, are the root cause.
why?
this is a known issue, where by new partners do not know that the Calendar sync is limited and cannot do near instant trigger sync to other OTA.
The real world solution is to sign up for a free or paid for Channel Manager service , it will act as push /pull manager for all changes to all channels connected to it (an OTA is a channel).
examples : syncbnb; beds24; nobeds; cloudbeds; theres 20+ of these and some with differing options; free plans; paid plans etc.
If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport ***
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
As for canceling and refund prepaid rate, assuming you are using BdC online payments or Payments by BdC.
Preferred method:
Then simply direct the Gues to their account ,and tell them to start the cancellation procedure there.
You will get a notification to accept or deny the cancel waiver on fees.
then system will process the refund.
note if you are charging VCC refund the VCC first.
Secondary method:
You initiate it, click request Cancel, option 2 typcially, then wait.
Guest notified, must click a link.
system processes the refund.
Third Method
Typically this will be for :
Last Minute
48 hours or less to check-in
Your own Force Majurve ,etc
Simply message or phone Partner Supoport.
Depending on whether or not guest has replied in a message to agree, you may be issued with a relocation invoice.
Which is why its a always good t oat least first message them on the extranet , then phone etc, as it shows you attempted to get in touch with guest. Or shows guest has not responded; or has already asked to cancel.
If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport ***
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Hi Suzanne,
Just to be 100% clear BdC did not cause the double booking.
Your calendar settings and configuration along with listing on more than one OTA, are the root cause.
why?
this is a known issue, where by new partners do not know that the Calendar sync is limited and cannot do near instant trigger sync to other OTA.
The real world solution is to sign up for a free or paid for Channel Manager service , it will act as push /pull manager for all changes to all channels connected to it (an OTA is a channel).
examples : syncbnb; beds24; nobeds; cloudbeds; theres 20+ of these and some with differing options; free plans; paid plans etc.
If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us
As for canceling and refund prepaid rate, assuming you are using BdC online payments or Payments by BdC.
Preferred method:
Then simply direct the Gues to their account ,and tell them to start the cancellation procedure there.
You will get a notification to accept or deny the cancel waiver on fees.
then system will process the refund.
note if you are charging VCC refund the VCC first.
Secondary method:
You initiate it, click request Cancel, option 2 typcially, then wait.
Guest notified, must click a link.
system processes the refund.
Third Method
Typically this will be for :
Simply message or phone Partner Supoport.
Depending on whether or not guest has replied in a message to agree, you may be issued with a relocation invoice.
Which is why its a always good t oat least first message them on the extranet , then phone etc, as it shows you attempted to get in touch with guest. Or shows guest has not responded; or has already asked to cancel.
If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us