Booking.com lack of support

Does anyone else experience a lack of support with booking.com? I am an accommodation host(newbie) and I am having trouble processing virtual cards.

I have missed many payments . When booking.com say they will ring back to help me it does not happen. When I hold the line they hang up once I start the conversation. When I ask them to listen to my problem they repeat information that we have already covered.

Can anyone give me information on how I can change my merchant code so I can begin to process Virtual cards on my SQUARE terminal?

BrookAve 1 year ago


Hi welcome 

  1. VCC are good to be billed  for at least 6 months
  2. Square terminal - VCC, you should ask SQUARE about that.
  3. or find another provider for VCC support via a web app or phone app.



 no one here but us leprechauns , contact partner support.


  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 


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