Booking.com refusing to pay guest bookings via bank transfer
Hi, we have an apartment in Portugal which is marketed via Booking.com among others which was set up by our agent. We opted to take guest payments via virtual credit card but when we came to charge the virtual card, payment was declined by Booking.com. So we changed our guest payment policy on our extranet to payment by bank transfer including existing virtual card payments. We have €790 of unpaid guest rentals due to be paid to us by Booking.com but they are refusing to pay by bank transfer saying they are unable to do this despite it being set up on the extranet. Any advice appreciated.