bug when no available rooms. 

sometimes it says fulbooked in our system, while for costumers it says available. 
Then they are able to book even when we're fullbooked, and they get trouble with payment if it is same day as arriving, where they get charged even for all night, or the booking price.
we get bad critic from costumers because of this. 

BrookAve 3 years ago


Hi Bjørn Sørmeland

Welcome to the Partner Community. You are only addressing fellow partners and Community Team.


The correct way to cancel a booking is to click on Request To Cancel then option 2.

This way it automatically refund 100% , assuming of course you use Payments by Booking.com and have PrePay enabled.


IF the guest logs on and clicks request cancellation, you then get notified and then have an option to waive cancellation policy fee, and allow 100% refund too.


However If its same day or past check-in I believe you need to contact BdC support to have them manually do it.



Kind regards


PS: your partner profile is missing your property listing link, please add it

How & Why Add your Listing to your Partner Community Profile


Contact BdC- Location of Partner Only Phone number and Message methods



Note posting booking details such as numbers is pointless as Partners do not have access to your reservation info.