Have you tried contacting the guest and explaining why and asking them to cancel? If you get booking.com to relocate them they will charge you.
You have posted this on the partner forum so we cannot help with a specific booking. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
In February I’ve received 3 reservations, but was only received the payment from the last reservation. Now I have a message from booking charging me the
So this is a peculiar one. Today I had a message from a guest whom has technically not checked in or stayed yet. A polish guy who made the booking. He requested
Hi everyone, My property is in South Africa and, due to increased security measures, I can not charge the credit card without the guest approving it on their
Have you tried contacting the guest and explaining why and asking them to cancel? If you get booking.com to relocate them they will charge you.
You have posted this on the partner forum so we cannot help with a specific booking. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us