At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
Cancel customer's booking
Can tell me how I can cancell customer order as she has made payment
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting an action request will not result in any action at all, here.
Hi Lisa Ng
Thats seems like a double negative statement.
Are you saying:
Open the details page for the reservation and you will see all details and messages from guest, along with a right pane menu, includes Request Cancellation.
That option and then choose option 2 after it, will start a cancellation request .
Guest is notified, Guest must click a link in it to confirm, then the rate prepaid, if any, gets marked for refund by BdC system.
Please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
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I think she meant to say she has NOT made payment.