Cancel Reservation

How can I cancel a reservation 

BrookAve 3 years ago


Hi Edgar, 


Simply put there is a best order to this ,as its in your best interest to do so:

  1. Make the guest cancel it.
    1. Via their account on BdC Guest website, they can trigger the reservation to be cancelled , you get a notification, agree and the system processes it.
    2. Guest contact BdC Customer Support via website options (live chat, message, phone number)
  2. Initiated by You the Partner Host
    1. In this side if its you who wants to initiate it
      1. Notify guest, make a message template to reuse as needed.
      2. Dont over share WHY, just keep it simple , COVID restrictions. etc
      3. Maybe offer to change dates or a 3 for 2 nights offer if they book direct next time etc.
    2. Open their reservation details page; click Request Cancel.
      1. Choose option 1 if its related to no Deposit received or prepay failure by guest for rate.
      2. Choose option 2 for all else.
    3. BdC System notifies the guest and once they acknowledge it by clicking a link in the notification, the system will update to cancelled.
      Should they have prepaid BdC, this also triggers full refund.
  3. Guest initiates it via CS or You do via Partner Support.
    1. ​​​​​​​Warning if a guest does not agree and tries to complain, BdC will in many cases simply relocate them and then issue you with an invoice. This is why its important to go with scenarios 1 &2 above.



Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



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