My guest has already booked in September 2019 a trip from 03.07.-06.07.2019 to our mountain hut Murmele. Now he has contacted me yesterday by mail, because he wants to cancel the trip. The reasons he gave are sufficient for me to waive the cancellation costs at this time. I have also promised him that. Now unfortunately he already cancelled via Booking before I could send the cancellation request. How will my guest now be reimbursed in full? He would also like to get back the commission he received from Booking. Many thanks for the quick answer and best regards Antje Gerlach
You have posted this on the partner forum so we are not able to help with a refund. You need to contact the booking.com help team using Inbox icon on Extranet.