hi all....


We have a guest who has canceled his booking when Macron last night closed France down for lockdown again .... the guest had booked 3 nights and of course would like his money back .... as it is too late according to booking to cancel then I have to contact customer service .... but where can I find them? i can neither find mail nor phone number anywhere.
thanks in advance for your help.



BrookAve 3 years ago


Hi  Jeanne 


Welcome to the Partner Only  Forum, addressing only us not BdC support team.


The contact info link for general /public is still on the bottom of every page.


Note for Dedicated Partner Contact Options - Visual Guide  << click this.


Or..... you can simply open their reservation details page...if not within the 48 hours for arrival. and initiate the Request Cancelation, and choose option2, to agree to full refund.




Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile