v
1
Veronika Válová

Cancelation of guest's reservation

Our guest has cancelled his reservation  ( to my request because of occupancy on our side). We have forgiven the cancelation fee because of that. Now the guest haven't receive the whole amount of money he paid. Instead of 1022.8 eur he received only 47 eur. What does it mean? Will he get the money soon?? Thank you. 

b
11
BrookAve 2 years ago

 

 

 

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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